IRONWIND → Dispatcher's guide 🇺🇦 UA🇵🇱 PL🇬🇧 EN🇷🇺 RU

🚛 IRONWIND — driver's guide

Everything you need is in the Telegram bot. Nothing to install.

Support: @Studentttttt11 — message us if something doesn't work.


1. First launch

The whole interface will be in that language.

Done — a menu with buttons appears at the bottom.


2. Do this right away (5 minutes)

This isn't paperwork — without it you won't receive orders.

📱 Share phone number

Press «📱 Share phone number». This is needed so that when you press SOS,

the dispatcher instantly gets your phone and can call you.

🪪 Verification

Press «🪪 Verification». The bot explains why it's needed and asks for:

full name, truck and trailer plates, photo of your driving licence,

photo of your passport or ID.

What it gives you:

The dispatcher does not see your documents — only the «verified» badge.

Full data is available to the administrator only in case of an incident.

📄 Documents (expiry dates)

Press «📄 Documents» and enter expiry dates for your licence, insurance,

technical inspection and tachograph. The bot reminds you 14 and 3 days

before — no surprise fines.

📝 Marketplace profile

Press «📝 Create/Update profile» — truck, body type, capacity, photo.

This is how dispatchers looking for a free truck will find you.

💡 You don't set a price per km: the amount for each trip is set by the dispatcher

in the offer, and you see it before you accept.


3. Day-to-day

Status

Keep it honest — the dispatcher sees it on the map and won't bother you.

📍 Location

Press «📍 Send location» — the bot detects your city automatically

and shows you to the dispatcher on the map.

🛰 Live tracking

The most convenient way is to share your location for the whole trip:

Coordinates then update by themselves. The dispatcher can see where you are

and won't call every hour asking «where are you?».


4. How a trip works

Step 1 — The offer

You receive a card: from, to, what cargo, weight, price, deadline.

Buttons underneath:

Note: you have 30 minutes to respond. If you don't, the offer expires

and the cargo goes to another driver.

Step 2 — After accepting

You get a pinned message with the route — always at the top of the chat,

never lost. The dispatcher will send detailed instructions: exact addresses,

times, contact person on site.

Step 3 — Trip statuses

The bot walks you through: exactly one next button is shown at a time.

1. 📍 I've arrived at loading

Right after you press it, the bot sends you the waybill from the dispatcher

and shows the delivery point. If there's no waybill yet, the bot says so —

contact the dispatcher.

2. 📦 Loaded

3. 🚚 On the way

Here the bot reminds you to turn on live location — it matters: the dispatcher

sees you on the map and doesn't call.

4. 📍 Arrived at delivery

5. 🏁 Finish trip

The dispatcher sees every change immediately.

Step 4 — Finishing the trip (mandatory)

After unloading press «🏁 Finish trip» — the bot asks for a photo or scan of

the signed unloading document (POD with the consignee's signature and stamp).

Without this document the trip won't close and payment won't start.

How to take a good photo:

You can send it as a photo or as a file (PDF, scan).

After that the trip closes automatically, your profile returns to the marketplace,

your status becomes «Free», and the dispatcher receives the document and the

payment screen.

Step 5 — Payment and rating

When the dispatcher closes the trip, you get a payment notification with

the invoice number, and the bot asks you to rate the cooperation (⭐ 1–5).

The dispatcher rates you too — that's your marketplace reputation.


5. Money

💳 Financial safe

Your payment details (card or IBAN) are stored here.

The number is shown masked (4521···9012).

⚠️ Fill this in before your first trip. When you finish the job the dispatcher

sees the payment screen — without your details they simply can't pay you.

🔒 Protection: any change of details immediately notifies the dispatcher.

If someone tries to swap your account, it gets noticed at once.

🧾 Trip expenses

Add road costs: car wash, toll roads, fuel, repairs.

Enter amount, currency and photograph the receipt. Everything is

accounted for at settlement.


6. If something happens

🆘 SOS / Emergency

One press — the dispatcher and administrator instantly receive:

Press it for an accident, breakdown, assault, any threat. The alert stays

in the system forever — it's evidence if it ever goes to a formal case.

🔴 Problem

For non-urgent situations: describe it in text (delay, queue at the border,

loading issue) — the dispatcher gets the message.


7. Useful

ButtonWhat it does
👤 My profileView and change any field in one click
📦 Available backloadFree cargo — so you don't drive empty
📤 Send filePass a document to the dispatcher
📂 My filesWhat has been sent to you
📖 Terms & rulesFull text of the agreement
❓ GuideThis guide in your language
/idYour Telegram ID (the dispatcher needs it to add you)
/cancelExit any menu if you get stuck

8. FAQ

I'm stuck in a menu, the bot asks for the wrong thing

Send /cancel, or simply press any main menu button.

No offers are coming

Check: have you passed verification, is your status «⚪ Free»,

is your marketplace profile active.

I made a mistake in my profile

«👤 My profile» → «✏️ Edit» the field you need. No need to redo everything.

The dispatcher can't see me on the map

Send your location or turn on Live Location (section 3).

I can't send the unloading document

Both a photo and a file (PDF, scan) are accepted. If it says «blurry», retake it

in better light.

The waybill doesn't arrive at loading

The dispatcher hasn't uploaded it yet. Message them — they'll send it from the panel.

When does the morning reminder come

At 6:30 your local time — the bot works it out from your last location.


⚠️ The service runs in test mode. Failures are possible. Report any

problem to: @Studentttttt11

Умови користування · Вхід у дашборд · Підтримка: @Studentttttt11