IRONWIND → Driver's guide 🇺🇦 UA🇵🇱 PL🇬🇧 EN🇷🇺 RU

🖥 IRONWIND — dispatcher's guide

Your workplace is the web dashboard. Telegram is only for notifications.

Support: @Studentttttt11


1. Registration

Option 1 — via the bot (easier):

Option 2 — directly:

Open the dashboard address → «Dispatcher registration» below the login form.

Get your Telegram ID with the /id command in the bot.

Fill in login, password (8+ characters), full name, Telegram ID,

and tick the box accepting the terms.

🔴 You must provide your Telegram ID. Without it you won't see your drivers

and won't get notifications — the system identifies you in the bot by that number.

If you forgot, the dashboard shows a yellow warning with a link button.

Then wait: the administrator activates your account. This is a safeguard,

so that access to the driver database isn't granted to just anyone.

Forgot your password? On the login page → «Forgot password?» → enter your

login. A new password will be sent to you in Telegram.


2. Dashboard overview

At the top — language switcher (UA / PL / EN / RU) and logout.

TabPurpose
Map & fleetLive map: where your trucks are, progress, ETA
My driversYour drivers: status, rating, verification, sending offers
Driver marketplaceFree drivers with profiles — who you could hire
New cargoCreate an order, set points on the map
CalendarTrips and money for any period
ArchiveCompleted trips, payments, invoices, full cards with documents

🔔 The bell at the top is the event feed: who accepted, who departed, who

finished, SOS. The red number shows unread items.

🔒 You only see your own drivers, cargo and money.

Other dispatchers cannot see yours.


3. Getting started with a driver

Step 1 — Find a driver

The easiest way: the «Driver marketplace» tab → press «🤝 Send offer»

on the card of the driver you want. You don't need their Telegram ID.

As soon as the driver accepts, they automatically appear in «My drivers»,

and their profile disappears from the marketplace — other dispatchers won't

bother a driver who is already busy.

The marketplace card shows at a glance whether it's worth writing: status,

verification, rating, whether they already have an offer, whether documents

have expired. If an offer isn't possible, the button is disabled and the

reason is visible.

Fallback: if the driver gave you their ID (/id in the bot) —

«My drivers» → enter the ID → «Attach to me».

Step 2 — Check the status

On the driver's card:


4. Full trip cycle

1️⃣ Create cargo

«New cargo» → fill in name, weight, price.

On the map to the right click twice: first click — point A (pickup, green),

second — point B (delivery, red). The system fills in the city names itself,

builds the route along real roads and shows the distance and driving time.

«Publish order»

2️⃣ Send an offer

«My drivers» → on a driver → «Send offer» → pick the cargo from the

list, set the deadline → send.

The driver receives a card with «Accept / Decline» buttons and navigation.

⏳ If the driver doesn't respond within 30 minutes, the offer expires,

the cargo returns to the free pool, and you get a notification.

Deliberate restrictions:

3️⃣ The driver accepted

You get a notification in Telegram. Now send detailed instructions:

exact pickup and delivery addresses, times, contact person on site,

cargo specifics. The driver receives it as one message with navigation buttons.

3️⃣-A Send the waybill

An active trip and a «📄 Send waybill» button appear on the driver's card

in «My drivers» — upload a photo or PDF of the waybill.

The driver receives it automatically as soon as they press «I've arrived at

loading». A copy stays in the trip documents forever.

4️⃣ Follow the trip

On the «Map & fleet» tab:

The driver switches statuses himself:

Arrived at loadingLoadedOn the wayArrived at deliveryFinished.

You see every change instantly in the event feed (🔔) — no more morning calls.

⚠️ If a truck stands still for more than 30 and 90 minutes, you get an

automatic notification with coordinates.

5️⃣ Close and pay

When the driver finishes the trip they send the signed unloading document.

You get it in Telegram plus an event in the feed with a «💰 Settle payment» button.

The payment screen brings everything together:

Enter the amount, the invoice number (mandatory), the date the money was sent,

and optionally attach the invoice file — the driver receives it in Telegram as

proof of payment.

The trip then moves to the archive with a full document folder.

⚠️ If the driver hasn't set payment details, it's shown in red on the screen.

Ask them to fill in «💳 Financial safe» in the bot.


5. Money and reporting

Calendar

Pick a period (or use the «This month» / «Week» / «Previous month» buttons).

You'll see: how much was paid, how much is in progress, driver expenses,

net (paid minus expenses), total distance, a day-by-day breakdown

and the list of all trips.

Archive

All completed and cancelled trips. The «Open» button shows the full trip card:

This is exactly what saves you when a month later someone asks «what happened

with that trip?» or a payment dispute starts.


6. Exceptional situations

🆘 SOS from a driver

A red banner at the top of the screen — impossible to miss.

It shows the name, a tap-to-call phone number, coordinates on the map, time.

Call immediately. Once resolved — press «Dismiss».

The alert is not deleted: it stays in the history forever as evidence.

Cancelling a trip

If the customer changed their mind or loading fell through — cancel the trip

stating the reason. The driver gets a notification, the record goes to the archive.

A problem driver

On the driver's card («My drivers») there's a «🚫 Block» button. A reason is

mandatory: without it the record is useless in a dispute.

After that all dispatchers see a warning and sending them an offer becomes

impossible. The administrator gets a notification.

Only the administrator can unblock — in the «Admin» section.

Telegram notifications aren't arriving

Check that your Telegram ID is set in your profile and that the bot isn't blocked.


7. Security rules

all actions are written to the audit log under your name.


8. FAQ

I can't see a driver on the map

They haven't sent their location. Press «Send request» on their card —

or ask them to enable Live Location.

«Send request» says it's not my driver

You can only message attached drivers. Add them by ID on the «My drivers» tab first.

I removed a profile from the marketplace — did it disappear only for me?

Yes, by design: a dispatcher only hides a profile for themselves. Only the

administrator can remove it from the marketplace for everyone.

I created cargo but it's not on the map

God View shows trips with an assigned driver. Cargo without a driver is

still just a listing.

A driver isn't receiving offers

Most likely they haven't passed verification, or they're already carrying

another load.


⚠️ The service is in test mode. Failures and temporary data loss are

possible. Report any problem directly to: @Studentttttt11

Умови користування · Вхід у дашборд · Підтримка: @Studentttttt11